Which? comments as Ofgem introduces tougher tests for new energy suppliers

Natalie Hitchins, Which? Head of Home Products and Services, said:

“Energy customers have too often faced a lottery when their supplier goes bust – not knowing if they will face an overnight price increase of hundreds of pounds or potentially have to wait months for credit refunds.

“Energy is an essential service and all consumers bear the costs when firms collapse – so it is vital Ofgem does its job and ensures the market functions properly by fully implementing these stringent tests to root out unfit new suppliers before they take on customers.

“In the meantime, people should still shop around for the best energy deal for them. Those unhappy with the service they are receiving should check the results of our energy customer satisfaction survey to find a better-rated supplier. Switchers could also save themselves around £300 a year.”

Notes to editor