Sue Davies, Head of Consumer Protection, Which?, said:
“While Whirlpool has made progress with getting fire-risk washing machines out of people’s homes, there are still hundreds of thousands of dangerous machines that must be urgently traced.
“The company should do the right thing and offer customers a refund, so people can get fire-risk machines out of their homes and quickly find a suitable replacement.
“There needs to be a full investigation about what Whirlpool knew about these machines and when. The government’s failing Office for Product Safety and Standards must also be replaced by an independent regulator with real powers to keep dangerous products out of people’s homes.”