Jenny Ross, Which? Money Editor, said:
“The UK’s bank branch network has seen significant reductions in recent years, and many customers who rely on branches to access cash for everyday essentials and face-to-face services will be concerned about what local closures mean for them.
“While many people now choose to bank digitally, others – including the most vulnerable – are not yet ready to take that step. The banking industry’s proposals to protect access to cash must keep them in mind.
“These measures still need to be underpinned by legislation, and the government must move urgently to make good on its promise to legislate and ensure that consumers will continue to be able to access cash for as long as it is needed.”