Rory Boland, Editor of Which? Travel, said:
“While the advice for people in Scotland not to book holidays abroad over the October break may be sensible to prevent further spread of the virus, it does not help those who have already booked a holiday, many of whom will have done so several months ago. These people face losing out as airlines remain free to ignore the advice and pocket customers’ money.
“There cannot be one rule for holidaymakers and another for airlines. If people are being asked not to travel, then airlines should be made to provide rebooking at no additional cost or refund options to their customers, to prevent them from being left out of pocket or putting public health at risk by taking a holiday they can’t afford to cancel.”