Which? comments on holiday providers condemning the use of vouchers over cash refunds

Rory Boland, Editor of Which? Travel, said:

“It’s positive that one of the UK’s largest holiday companies is defending consumers’ right to cash refunds for cancelled holidays – the law is clear, and customers should not be fobbed off with vouchers which may prove useless if a company fails.

“Airlines and holiday companies cannot continue to withhold customers’ money from them to tide them over through this uncertainty, especially when so many will be in difficult financial situations of their own. The government must urgently step in to support travel firms and airlines to ensure they can meet their legal obligations to refund customers, and avoid causing permanent damage to confidence in the travel industry.”