As part of its inquiry, the Parliamentary Commission on Banking Standards panel will hear from consumers at an event organised by Which? on Monday 24 September.
Richard Lloyd, Which? executive director said:
“We want the Commission to hear directly from consumers about how they have lost trust and confidence in the industry and have had enough of being short changed by banks. Now is the time for Big Change in banking, to put customers first not bankers.
“The Commission, the banks, the regulators and the Government must listen to the public and make sure consumers’ best interests are at the heart of the reforms that so desperately need to be made.
“Our recent survey finds that banking is one of the least trusted professions. We are campaigning for Big Change to banking culture to put customers before sales, to improve professional standards and ethics and to punish bankers for mis-selling and bad practice.”