Which? on EasyJet announcing thousands of flight cancellations

Rory Boland, Editor of Which? Travel, said:

“EasyJet has caused chaos and distress for passengers over several weeks with a constant stream of last minute cancellations. While reducing the number of flights it operates may be the most sensible option in delivering a more reliable service over the summer, it yet again leaves passengers panicking about whether their flight or holiday will be cancelled or delayed.

“The summer holidays are just around the corner, so EasyJet must immediately provide clarity on which flights are being cut. Crucially, it needs to start playing by the rules and rerouting its customers, including on flights with other carriers – that’s the legal requirement and the very least the airline can do for customers it has left in a mess.”


Notes to editors

  • Passengers whose flight is cancelled less than two weeks before departure could be entitled to compensation. Airlines should also offer affected passengers a refund or reroute them as quickly as possible using other carriers if necessary, and provide refreshments and accommodation as required while they await their new flight. Which? consumer advice guide: I had a flight cancellation, can I claim compensation?
  • If their flight is cancelled more than 14 days in advance, airlines should offer passengers a refund or reroute them as quickly as possible using other carriers if necessary