Which? responds as SSE pays £700,000 after missing gas smart meter target

Natalie Hitchins, Which? Head of Home Products and Services, said:

“It’s right that the regulator is taking action against individual firms lagging behind on smart meter installations, but there is a mountain to climb to get the rollout back on track. We need urgent action to resolve the remaining technical issues with second-generation smart meters to ensure they work properly for consumers.

“All parties involved in the rollout must work together to ensure people can enjoy the benefits of smart meters, such as greater convenience and a more competitive energy market, rather than hassle and soaring costs funded by their own bills.”

Notes to editor