Which? responds to E.On price rise

Alex Neill, Which? Managing Director of Home Services, said:

“This hike in energy prices to the maximum level permitted by the price cap from April will be hard to stomach for more than a million households – particularly announced so quickly and when our annual survey shows E.On’s customer service standards leave it languishing towards the bottom of the table of suppliers.

“Energy customers now have just under two months to switch and secure a better deal before the price rise comes into effect. While there are fewer cheap deals on the market than a year ago, by switching today you could choose better customer service and potentially save almost £300 a year compared to the April price cap level.”

Notes to editors

  • Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
  • Which? calculates that a medium user (using 3,100kWh gas and 12,000kWh electricity per year) on a dual-fuel default or tariff standard tariff at the level of the April price cap could save up to £280 by switching to the cheapest deal on the market. Based on tariffs available in all regions in England, Scotland and Wales, paying by monthly direct debit, with paperless bills. Data is from Energylinx and correct on 11 February 2019.
  • E.On finished 23rd out of 30 suppliers in Which?’s latest annual energy survey: https://www.which.co.uk/reviews/energy-companies/article/best-and-worst-energy-companies/which-energy-survey-results