Which? responds to FCO warning against cruise ship travel

Rory Boland, Editor of Which? Travel, said:

“The FCO’s advice against cruise ship travel will lead to most upcoming cruises being cancelled or postponed. Most cruise holiday customers should be legally entitled to a cash refund within 14 days under the package travel regulations, but as we’ve seen across the travel industry recently, operators facing a surge in refund claims are often taking longer to return customers’ money to them.

“If refunds will be delayed, cruise companies must urgently let customers know and give a clear timetable for when money will be returned. The FCO should also extend its warning to include a definitive date, to give operators and customers clarity over when it will be safe to rebook.”