Which? responds to LoveHolidays being told to refund 44,000 customers for cancelled trips

Rory Boland, Editor of Which? Travel, said:

“LoveHolidays has been one of the worst culprits when it comes to failing to refund customers for coronavirus cancellations. While it’s right that the regulator has stepped in, customers – who are legally due a refund within 14 days – will be angry that having already waited months the CMA is allowing the online travel agent to delay these refunds for several more months.

“LoveHolidays is one of countless holiday operators that have let customers down on refunds this year, highlighting the need for widespread reforms across the travel industry.

“The government must look at measures to ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority – which has been unable to take meaningful action against airlines holding up the refund process by withholding money from holiday companies – must be given stronger powers.”

Notes to editors:

1) Which? finds more than £1bn outstanding in refunds for cancelled package holidays
2) Holiday booking sites fail to impress after a summer of discontent, Which? survey finds