Which? responds to Nationwide survey on cash use amid coronavirus

Gareth Shaw, Head of Money at Which?, said:

“While it’s encouraging that more people are able to turn to digital payment methods during the coronavirus crisis, banks and businesses must not neglect those who have no choice but to rely on cash to pay for essential products and services, particularly as many are vulnerable consumers.

“The sharp decline in cash use during the pandemic risks bringing forward the cliff-edge moment when our fragile cash system could collapse completely. The government must urgently introduce announced legislation protecting cash access to ensure consumers have access to cash for as long as they need it.”