Which? responds to Ofcom’s consultation on the broadband switching process

Rocio Concha, Which? Director of Policy and Advocacy, said:

“The pandemic has highlighted the importance of a good broadband connection, however when it comes to switching to get a better deal or service, some people have faced issues with the current process, which is not as easy as it could be.”

“This proposal to introduce a ‘one-touch’ switching process, which could also reduce switching time, is good news for consumers and will remove unnecessary barriers that could discourage them from moving providers.

“Consumers should not let flaws in the current system put them off looking for a better deal now though – anyone unhappy with their current provider could potentially save almost £50 a year and get better service.”

Notes to editor:

Broadband customers struggle to speak to providers during lockdown despite end of contract price hikes

Customers looking for cheaper broadband can compare deals with Which? Switch Broadband, a transparent and impartial way to compare tariffs and find the best broadband supplier

Statement: , ,