Alex Neill, Which? Managing Director of Home Products and Services, said:
“Ryanair’s response may get close to complying with the regulations, but it still smacks of a lingering reluctance to do the right thing by its customers. Its convoluted four-step rerouting policy means passengers face a potential minefield trying to get to their destination when their flight is cancelled.
“The CAA now needs to watch Ryanair like a hawk. It must take firm action if the airline is found to be failing the hundreds of thousands of passengers who have been caught up in this mess.”