Rory Boland, Which? Travel Editor, said:
“The CMA’s review reinforces Which?’s repeated warnings to the government that the current private testing system is not fit for purpose, leaving travellers at the mercy of firms charging extortionate sums for tests, using misleading pricing or taking money for services that don’t exist.
“The government must now urgently set out how it will implement the regulator’s recommendations and ensure safe, reliable and affordable tests are available for all travellers. Meanwhile, the regulator must continue to come down strongly on any providers not following the rules, to send a clear message to the rest of the market and prevent any more travellers being left out of pocket.”