Which? responds to the CMA’s environmental sustainability advice to government

Sue Davies, Head of Consumer Rights and Food Policy at Which?, said:

“We welcome the CMA’s recommendations on how consumer and competition law can support people to make more sustainable choices.

“Our research has shown that lack of trust in the claims businesses make about sustainability, including for food and consumer products, prevents consumers from making more environmentally-friendly choices. Therefore, we believe it is important that the government should act on the CMA’s recommendation to standardise terms like ‘recyclable’ and ‘carbon neutral’ so that people can easily compare products. Consumers have also told us that having much clearer information on the repairability, durability and recyclability of products would be helpful, so we are also pleased to see the CMA’s recommendation to require disclosure of environmental information.

 “However, we believe that there is still more that needs to be done to protect consumers as we make the vital transition to net zero, and it is important that the CMA works with the government to ensure that developing markets, such as electric vehicles and low carbon home heating, are working effectively for people.”


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