Rocio Concha, Which? Director of Policy and Advocacy, said:
“Millions of people are facing soaring living costs and the prospect of a further hike of around £800 to the price cap will have caused serious concern for families up and down the country who are already struggling to make ends meet.
“The government’s decision to give a £400 grant to all households towards their energy bills will bring relief to many people. It’s also positive that an additional targeted £650 payment will be made available to those on the lowest incomes to help prevent them falling into fuel poverty. The success of these measures will be judged on whether financial help is getting to and continues to help the most vulnerable through the cost of living crisis.
“The government and regulators must also ensure people can rely on robust consumer protections that will prevent them from being exploited by businesses. Ofgem must move quickly on its pledge to take tough action against energy suppliers that are charging people too much for direct debits – and send a clear message that this behaviour from businesses is totally unacceptable.”