Which? responds to the news Ryanair has promised to start refunding customers for cancelled flights within five working days

Rory Boland, Which? Travel Editor, said:

“This new policy from Ryanair to repay customers within five working days for future cancelled flights will be welcome if the airline keeps its word. During the pandemic, many passengers who had a legal right to a refund within seven days spent months chasing their money and the airline was also involved in several court cases over refund disputes.

“The government must urgently set out how it plans to reform travel regulations and strengthen consumer protections in the sector.

“Plans to give the regulator, the CAA, greater enforcement powers to tackle issues like the consistent lawbreaking we saw on refunds from some airlines can’t come soon enough. These must be sufficiently tough, and give the CAA the ability to fine airlines directly for past behaviour to ensure they won’t step out of line again.”