Adam French, Which? Consumer Rights Expert, said:
“With plans to increase the Warm Home Discount under discussion, some consumers may not know if they are eligible for the discount.
“The government’s plans to make most Warm Home Discount payments automatically have not yet come into force so many people will still have to make a claim for the discount.
“Energy firms must be more proactive in communicating with eligible customers about the Warm Homes Discount. The government must also review and ensure consistency of eligibility criteria across suppliers to make sure as many eligible people as possible are receiving the discount.”