Which? responds to the Transport Select Committee’s report on the impact of the pandemic on the aviation sector

Rory Boland, Editor of Which? Travel, said:

“The travel industry’s handling of cancellations and refunds has left consumers out of pocket and trust in the sector at a record low – so the committee is right to call for the government to introduce measures to improve protections for travellers.

“Which? has been calling for airlines and holiday firms to comply with the law on customer refunds and for clarity around Refund Credit Notes since the sector was thrown into chaos earlier this year, so action is long overdue.

“The government must urgently set out how it will take these recommendations forward, to restore trust in the industry before it is permanently damaged and ensure customers receive the billions of pounds they are collectively owed in refunds.”