Which? responds to Transport Focus rail passenger trust report

Neena Bhati, Which? Head of Campaigns, said:

“It’s no surprise that rail passenger trust has remained chronically low given major delays and cancellations have hit an 18-year peak, bringing chaos to the work and family lives of many thousands of people.

“The government’s rail review must lead to tangible improvements for passengers, but the industry can start to restore lost trust by immediately introducing automatic compensation so that after battling delays and cancellations passengers don’t have to fight to get the money they are owed.”

Notes to editors