Jenny Ross, Which? Money Editor, said:
“Millions of people who need cash are at risk of being cut off from paying for vital goods and services, so it’s clear urgent intervention is needed. Encouraging communities to report gaps in local cash access must lead to quick action and tangible results.
“Although voluntary industry initiatives to protect cash are encouraging we can’t rely on them to guarantee cash access in the long term. The government must urgently introduce legislation that guarantees consumers can continue to access and pay with cash for as long as it is needed.”