Adam French, Which? Consumer Rights Expert, said:
“These findings back up our own research that shows how scam delivery texts have exploded since the start of the pandemic – with three in five people having received one in the last year.
“The telecoms industry and businesses must do more to protect consumers by making it harder for fraudsters to exploit systemic weaknesses to reach potential victims. It should also be standard practice to not include external links or payment requests in text messages.
“People should be wary of any unsolicited texts that they receive from companies. Ignore the text and call the organisation directly if you are in any doubt about the legitimacy of the contact.”
Notes to editors