Which? responds to UK Finance’s commitment to supporting free access to cash

Gareth Shaw, Head of Money, Which?, said:

“The industry’s commitment to protecting people’s ability to access cash for free is welcome and must be followed up with urgent action, as consumers across the country are struggling with the double blow of bank branch and cashpoint closures.

“Banks and payment providers must now engage with local communities, businesses and consumer groups and the government’s new strategy group must quickly explore all options – including legislation – to ensure free access to cash is preserved for as long as people need to use it.

“As digital payments continue to rise, the industry must also do more to ensure these services work for everyone and don’t result in some people being shut out of paying for goods and services.”