Which? response as BA strike still set to go ahead

Adam French, Consumer Rights Expert at Which?, said:

“After the chaos caused by British Airways’ email errors, it is vital the airline now does everything possible to minimise disruption and ensure all passengers are kept up to date on how this will affect their travel plans.

“It must do right by its passengers and ensure that anyone whose flight is cancelled is rerouted – with a rival airline if necessary – or refunded.”