Which? response as CMA closes investigation into British Airways and Ryanair over refunds

Rory Boland, Which? Travel Editor, said:

“It’s disappointing that the CMA has closed this investigation into airline refunds. It‘s hugely unfair that passengers have been left to shoulder the bill for following the law and protecting public health by staying home, while British Airways and Ryanair have been allowed to hold onto their cash for flights people couldn’t legally take.

“Time and time again regulators have not taken action against airlines because the powers they have are too weak and the time taken to conclude a court case is too long. It’s clear that current regulation is not working and consumers are being let down by gaps and inconsistencies in flight and holiday rules.

“The government must urgently set out how it plans to review travel regulations and strengthen consumer protections. Plans to give the CAA greater powers to tackle the consistent lawbreaking we saw on refunds from some airlines can’t come soon enough. These must be sufficiently tough, and give the ability to fine airlines directly for past behaviour to ensure they won’t step out of line again.”