Kate Bevan, Which? Computing editor, said:
“People’s Energy customers will be worried that their data has fallen into the hands of hackers who might try to exploit it, so it is vital that the company provides clear and timely updates to victims and supports them in taking steps to protect themselves.
“Anyone concerned they could be affected should be wary of unexpected phone calls, emails or fake ‘customer support’ messages popping up on social media regarding the breach, as scammers might try to take advantage of it. It’s also worth keeping a careful eye on bank accounts and credit reports.
“While it looks unlikely that passwords have been stolen in this breach, in general if you think a password might have been compromised, you should change it and also consider enabling two-factor authentication on your online accounts where possible.”
Notes to editors
- Which? advice regarding data breaches: https://www.which.co.uk/consumer-rights/advice/my-data-has-been-lost-what-are-my-rights
- Which? advice on creating strong passwords: https://computing.which.co.uk/hc/en-gb/articles/360000818025-How-to-create-secure-passwords