Which? response to airport meet and greet service which left customers stranded at Bristol Airport

Rory Boland, Which? Travel editor, said:

“Cowboy meet-and-greet firms have been getting away with leaving holidaymakers in the lurch for too long. Which? Travel has previously caught firms parking customer cars in dodgy locations and leaving vehicles unsecured.

“Meet-and-greet providers should live up to the promises made on their websites, by driving and parking our cars safely and securely. Anyone thinking of using this kind of service should do their research and check with the British Parking Association that their parking company is accredited.”



Notes to Editors:

Meet-and-greet checklist

  1. ID – Ask for ID when you hand over your keys and get a receipt
  2. Petrol and mileage – Make a note of both at drop-off and pick-up.
  3. Photos and videos – Take photos or make a video of your car, inside and out, when you hand it over and pick it up.
  4. Park Mark – Look for the blue logo, and check with BPA that your parking company is accredited.

Park Mark

A blue Park Mark logo is awarded to car parks that have passed a police risk assessment. Seeing the logo should give you confidence that your car is parked in a secure, clean, well-lit and well-managed facility. Most of the top 10 UK airports have official on-site car parks accredited to the Park Mark scheme, which is managed by the British Parking Association (BPA). The BPA told us that consumers can check whether the Park Mark is correctly advertised by contacting it at aos@britishparking.co.uk.

Consumer Rights Act 2015

Customers are entitled to claim for a wide range of problems when a service hasn’t been delivered with “reasonable care and skill”. The Which? Consumer Rights site provides free online advice https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act