Peter Vicary-Smith, Chief Executive of Which?, said:
“It’s about time that compensation is finally extended to all commuters and not just season ticket holders. The impact of delays and cancellations on passengers’ everyday lives cannot be underestimated.
“If the rail system is to start working for all passengers they should be automatically compensated for delays and cancellations. The new Rail Ombudsman must also be up and running as soon as possible, so that passenger complaints don’t continue to go unheard.”