Which? response to broadband customers paying up to £100 more once their introductory offer expires.

Alex Neill, Which? Managing Director of Home Services, said:

“Customers will be frustrated to hear loyalty doesn’t pay, particularly when we know millions are experiencing bad broadband service with regular lost connections, dropouts and slow speeds.

“It’s crucial to check that you’re getting the speeds you have paid for, complain if you’re not and consider switching to another provider if you’re not happy.

Notes to eds

  1. Recent research by Which? found that 12.5 million households in the UK are frustrated with bad broadband services.
  2. Which? recently launched a campaign to to Fix Bad Broadband and a free broadband speed checker, which allows user to test performance, get advice, and complain about slow speeds www.which.co.uk/fixbadbroadband