Which? response to broadband industry open letter to Government

Caroline Normand, Which? Director of Advocacy, said:  

“Our lives are becoming increasingly more connected and in turn more reliant on a decent broadband connection, but yet the UK lags behind many other countries with only a tiny percentage of us having access to a full fibre connection.

“If the UK wants to be a leader, then it will need to address the problems that consumers are facing with a service that doesn’t meet expectations on speed and reliability.

“Plans for full-fibre are encouraging but Government and industry need to learn from the successes and failures of what worked for consumers following the roll out of superfast broadband across communities.”