Which? response to CMA investigation into hotel booking sites

Alex Neill, Which? Managing Director of Home Products and Services, said:

“When shopping around to book a hotel, it’s vital that consumers are confident that they can find the best deal for them.

“We found evidence of booking sites using pressure selling tactics and making claims about discount deals that don’t add up. If the CMA finds breaches of consumer law, they should take enforcement action against those sites.”

Statement