Alex Neill, Which? Managing Director of Home Services, said:
“While it’s good to see an increase in switching, this does not hide the fact that millions of hard pressed customers continue to suffer due to a lack of competition in this market.
“After another round of inflation busting price hikes, far too many are still stuck on expensive standard tariffs and energy firms should be doing much more to properly engage with their customers.”
Notes to editors:
- Which? found that, on average, customers with the ‘Big Six’ could be saving up to £235 a year by moving to the cheapest dual fuel deal with on the market. Consumers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
- Which? called on all energy companies to find new ways of getting customers stuck on poor value deals to move. Suppliers’ published plans on how they will engage with their customers and get them onto better deals, all are available to read on the ‘Fair Energy Prices’ website. Which? will now press these suppliers to deliver their plans and regularly set out what difference this is making to their customers.