Which? response to DfT new independent appeals process

Alex Hayman, Which? Managing Director of Public Markets, said:

“Some people will occasionally make a genuine mistake when travelling by train – that could include a commuter accidentally leaving their season ticket at home, or a passenger choosing the wrong option because of a complex and confusing ticketing system.

“It’s encouraging that these passengers will now have an independent body to turn to if they decide to appeal their penalty, so that they can be confident that the issue will be resolved fairly.”