Richard Lloyd, Which? executive director, said:
“High energy prices are one of consumers’ top financial worries, and the millions of people struggling with rising energy costs expect much more action from the government than the help they have been promised today.
“There are steps in the right direction in Ed Davey’s speech. It’s true that collective switching can give consumers the power to get a better deal – the Which? Big Switch this year saved thousands of people collectively over £8 million on their energy bills – so it’s good to see the promise of more support for local switching schemes.
“We also welcome confirmation of the plan to compensate consumers directly who have been mis-sold or overcharged and for the requirement on energy providers to tell customers how they can save money. But massive green investment comes with a huge price tag for consumers. Which? wants more fundamental reform to the broken energy market to properly protect people from footing unfair, unaffordable bills driven up by a combination of uncompetitive energy giants and costly government policy.”