Richard Lloyd, Which? executive director said:
“We’re pleased the FCA agrees customers shouldn’t have to pay a premium to talk to their bank or insurer. Changing the rules so financial firms can only offer basic rate helplines would be a big win for the 88,000 people who supported our campaign.
“Some of the biggest banks have already dropped costly calls so there is no reason why others shouldn’t follow their lead. We’d like to see all financial services firms change to basic rate lines as soon as possible, and not wait until new rules come into effect.”