Which? response to Financial Ombudsman Service quarterly complaints figures

Richard Lloyd, Which? executive director said:

“The number of people turning to the Ombudsman to get PPI redress is still shamefully high. An uphold rate of 70% this year suggests some banks are not dealing with PPI complaints properly and are fobbing off customers who have valid complaints. People should get back what they’re rightly owed without hassle, so it’s essential that the Financial Conduct Authority takes tough action against any firm found breaking the rules.”
Notes to editors:
  1. Use our free online tool to put in your claim for a PPI refund.
  2. The total PPI provisions across all banks is now a staggering £18.9 billion – more than double the cost of the Olympic Games (£8.9 billion)

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