Which? response to Google’s policy update for ticket resellers

Alex Neill, Which? Managing Director of Home Products and Services, said:

“Google’s changes to its secondary ticketing policy are a step in the right direction, but websites must make it absolutely clear to consumers whether they are a primary or secondary seller. If secondary sites don’t also provide clarity on ticket restrictions, ticket location and seller information, they could be in breach of the Consumer Rights Act.  

“With people increasingly finding that they have to buy tickets through secondary sites, its right that the Competition and Markets Authority is investigating the sector and taking action against companies that aren’t playing by the rules.”  

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