Richard Lloyd, Which? executive director said:
“It is about time mobile phone users got a fair deal so we welcome moves to cap victims’ liability when their phone is stolen and we strongly urge all providers to sign up.
“We campaigned against price rises on fixed contracts so it’s great news that people can switch without being stung by unfair exit fees. However, the Government must now also act on plans to scrap EU mobile roaming charges to end uncertainty about using mobiles overseas and cut off bill shocks.”
Notes to Editors
Almost 60,000 people joined our Fixed Means Fixed campaign, which started in July 2012, and called for customers to be allowed to leave fixed contracts without penalty if their price was hiked.
Which is also calling for the Government to get tough with telecoms providers and put an end to uncompetitive mobile phone offers that leave hard-pressed consumers paying more than they should. Which? research found that people who resort to haggling are getting a much better deal than others. We want to see easier switching and fairer, more competitive mobile phone deals that are consistently available to everyone.