Which? response to Government’s strategic vision for rail

Alex Hayman, Which? Managing Director of Public Markets, said:

“Thousands of people have told us about their hellish train experiences, so it is encouraging that the new rail strategy promises to tackle some of the everyday problems passengers face with poor service and overcrowding. 
“It is critical that the Government now moves quickly to deliver vital improvements whilst also addressing rail compensation, ticketing and complaints, so that passengers start to see real, tangible changes when they travel.”