Which? response to latest on Travelex cyber attack

Adam French, Which? Consumer Rights Expert, said:

“As the scale of the Travelex cyber attack continues to unfold, consumers have been left in limbo, with some having paid out large sums of money for upcoming holidays.

“Travelex and all banks involved must urgently provide clarity to those impacted and act to ensure no one is left out of pocket.

“Anyone with a receipt can visit a branch to collect the money they have ordered. Those without a receipt or unable to get to a Travelex store can try to get a refund by contacting the card issuer they used to make the purchase to see if a chargeback or section 75 claim is possible.”


To find out more about chargeback and section 75, visit: https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback