Peter Vicary-Smith, Chief Executive of Which?, said:
“These latest statistics are damning but unsurprising given a year of delays and cancellations that have left many passengers at their wits’ end. We’ve shared hundreds of stories with the regulator – including from people who have frequently missed their child’s bedtimes and faced losing jobs as a result of the chaos.
“With trust in the industry at an all-time low, it is vital that the outcome of any inquiry or review reflects the needs and experiences of passengers.
“As a starting point, the Government must introduce auto compensation so that passengers get the money that they are owed.”