Which? response to Npower losing 155,000 customers

Alex Neill, Which? Managing Director of Home Products and Services, said:

“These results aren’t surprising given that increasingly people are switching to smaller suppliers when they generally have keener prices and better service.

“As the Government steps in with a price cap, it’s vital that we don’t see this trend reversing. Anyone overpaying on a poor value tariff should look to switch away to a better deal immediately, as they may save up to £305 a year.”

Notes to editors:

  • Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
  • A £305 saving is based on a medium user (using Ofgem averages of 3,100 kWh electricity and 12,000 kWh gas per year, paying by monthly direct debit, with paperless bills), switching from the priciest Big Six SVT (Npower) to the cheapest deal on the market. Data is from Energylinx and correct on 1st Feb 2018. Prices are averaged across GB.