Which? response to Ofcom consultation on tackling mid-contract price rises

In response to Ofcom’s consultation on tackling mid-contract price rises, Which? executive director Richard Lloyd said:

“The day when fixed must mean fixed in mobile phone contracts is another step closer. That’s a good start to the New Year for the 38,000 people who supported our complaint to Ofcom about the giant phone companies hitting hard-pressed consumers with millions of pounds worth of unexpected price increases. The mobile phone companies should see the writing on the wall, bring in these changes now and start playing fair with their customers without waiting for the regulator to rewrite the rules.”


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