Alex Neill, Which? Managing Director of Home Services, said:
“Nearly everyone owns a mobile phone and uses the Internet to stay connected. These services have become essential but in recent years we’ve seen worryingly low levels of trust and customer satisfaction, often among some of the biggest broadband and mobile providers.
“This new report from Ofcom should push providers to raise their game and improve their service. It should also help people to look beyond the headline price to find the companies that are investing in providing a high quality service as well as a good price.”
Notes to eds
- Recent research by Which? found that 12.5 million households in the UK are frustrated with bad broadband services.
- Which? recently launched a campaign to to Fix Bad Broadband and a free broadband speed checker, which allows user to test performance, get advice, and complain about slow speeds www.which.co.uk/fixbadbroadband
- In December, Which? found that broadband is now seen as one of five top modern day essentials