In response to Ofgem’s £10.5 million fine of SSE for mis-selling, Which? executive director Richard Lloyd said:
“It’s absolutely right that Ofgem has punished SSE for their completely unacceptable past practices. With scandals like this it’s no wonder that less than a quarter of people say they trust energy companies. This record fine sends a clear warning message to all energy companies, but will be too little too late for many customers who were mis-sold.
“While SSE have contacted customers and have made funds available to compensate those affected, we want the Government to go further and ensure that the regulator has the power to force energy companies to proactively contact and compensate those customers who were mis-sold.”