Alex Hayman, Which? Managing Director of Public Markets, said:
“Making it compulsory for train companies to sign up to the new rail ombudsman is absolutely vital. All passengers must have confidence that they have someone to turn to if their complaint is not dealt with adequately by train companies.
“Thousands of people have told us about the nightmare experiences that they face on trains. It’s now up to the rail industry to get on board with this proposal and ensure that the rail ombudsman is up and running as soon as possible.”