Which? executive director, Richard Lloyd, said:
“Yet again consumers are bearing the brunt of bank failures. RBS must explain why these IT glitches keep happening and assure customers that they are doing everything to prevent it in future.
“Banks’ IT systems are not fit for modern banking purposes, and it’s high time the Financial Conduct Authority took action. Unhappy customers should also remember it is now quicker and easier to switch banks so they can vote with their feet.”