Which? response to Ryanair’s compensation announcement

Alex Neill, Which? Managing Director of Home Products and Services, said:

“Making it easier to claim compensation for delays and cancellations is the least Ryanair can do. The poor experience of its customers with the recent shambolic flight cancellations added insult to injury.

“If Ryanair goes further and introduces automatic compensation it will be a market leading move, and we would urge the rest of the industry to follow suit.”