Which? response to the Government’s consultation on housing complaints system

Alex Neill, Which? Managing Director of Home Products and Services, said:

“The current system is inconsistent and confusing, so it’s hardly surprising that consumers don’t know where to turn if things go wrong with buying or renting a home.
“Any government reforms must ensure consumers have easy and free access to help resolve their problems while also providing greater transparency about how housing complaints are handled, to drive improvements in the sector.”